Requirements for Recommendation Engine
Our Recommendation Engine is 100% dependent on data quality and all product data being up to date on the customer side. Please note the following points:
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For the Recommendation Engine to work, we need a product data feed that meets the requirements listed on the following pages.
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The product data feed provided by the customer should match the inventory on the website. A predetermined breaking point here is, for example, product availability. If a product is "in stock" in the product data feed but at the same time is "sold out" on the website, our recommendation engine will not work correctly. The product feed represents the underlying data source for the displayed availability information in the widget.
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The product data feed should include all the products from your inventory: not only the products which are "in stock", but also those with availability status "preorder", "backorder" and "out of stock". Click here to read how the widget processes the availability status from your product feed.
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The definition of "in stock" must be clear to both sides and identical in the feed/website.
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We recommend to update the product data feed every hour. This period is our compromise between data quality on the one hand and effort / server power on the other. If the product data feed is only updated daily (or weekly) by the customer, the availability of the products in the feed and on the website will inevitably diverge. Consequence: Recommendation Engine does not work the best way possible.
The Recommendation Engine feature will be activated in our backend by the Smartfit Team once the product data feed is correctly provided and configured.